Within the university sector, student recruitment and enrolment are key strategies as institutions strive to attract, retain and engage students. This strategy is underpinned by the provision of services, applications and technologies that facilitate lecturing and support staff. Universities that offer online learning have a particular incentive…

Background/Context: Despite the high economic returns to college completion (Avery & Turner, 2012; Carnevale, Jayasundera, & Gulish, 2016), just over half of students who enroll at college attain a bachelor's degree (Bound, Lovenheim, & Turner, 2010; Denning, Eide, & Warnick, 2019; Shapiro et al., 2016). Colleges and non-profits…

This study aims to evaluate the effectiveness and potential utility of using machine learning and natural language processing techniques to develop models that can reliably predict the relative difficulty of incoming chat reference questions. Using a relatively large sample size of chat transcripts (N = 15,690), an empirical experimental design…

Students who take an online course, such as a MOOC, use the course's discussion forum to ask questions or reach out to instructors when encountering an issue. However, reading and responding to students' questions is difficult to scale because of the time needed to consider each message. As a result, critical issues may be left unresolved, and…

This study examined pre-service teachers' perspectives on integrating generative AI (GenAI) tools into their own learning and teaching practices. Discussion posts from asynchronous online courses on ChatGPT were analyzed using the Diffusion of Innovations framework to explore awareness, willingness to apply ChatGPT to instruction, and potential…

There are many ways to learn how to be entrepreneurs and one of the powerful ways is to learn from successful entrepreneurs. However, it is difficult to reach and interview those entrepreneurs about their best practices in doing business in real lives. Chatbot technology can come into play in mimicking conversation of successful entrepreneurs and…

An online peer-assessment system typically allows students to give textual feedback to their peers, with the goal of helping the peers improve their work. The amount of help that students receive is highly dependent on the quality of the reviews. Previous studies have investigated using machine learning to detect characteristics of reviews (e.g.,…

Purpose: With the growth of digital education, students increasingly interact in a variety of ways. The potential effects of these interactions on their learning process are not fully understood and the outcomes may depend on the tool used. This study explores the communication patterns and learning effectiveness developed by students using two…

In this study, we work towards a strategy to measure and enhance the quality of interactions in discussion forums at scale. We present a machine learning (ML) model which identifies the phase of cognitive presence exhibited by a student's post and suggest future applications of such a model to help online students develop higher-order thinking. We…

Online courses often include discussion forums, which provide a rich source of data to better understand and improve students' learning experiences. However, forum messages frequently contain private information that prevents researchers from analyzing these data. We present a method for discovering and redacting private information including…

Discussion forums are used to support socio-collaborative learning processes among students in online courses. However, complex forum structures and lengthy discourse require that students spend their limited time searching and filtering through posts to find those that are relevant to them rather than spending that time engaged in other…

Over the last decade, psychological interventions, such as the values affirmation intervention, have been shown to alleviate the male-female performance difference when delivered in the classroom, however, attempts to scale the intervention are less successful. This study provides unique evidence on this issue by reporting the observed differences…

In this paper we used natural language processing to review hundreds of thousands of negative student reviews of their teachers submitted to the website RateMyTeacher.com. Our analysis identified several issues raised by students when rating teachers poorly, which adds to the literature that defines "bad teachers" from the student…

This study discusses the automatic coding methods of the Community of Inquiry (CoI) framework for multilingual contexts, in particular. In universities, foreign students cannot be overlooked, and learning systems are also required to work in multilingual situations. However, none of the existing work has addressed the lack of language-agnostic and…

We developed a story creation platform that allows for collaborative content creation in a 3D environment by utilizing avatars, animations, objects, and backgrounds. Our story envisioning platform provides a shared virtual space that promotes collaborative interaction for story construction, involving a high degree of learner input and control. It…