Exploring the relationship between undergraduate students and student services practitioners is nuanced. By using Twitter as a platform, tool, and community, this dissertation explored this relationship. Previous research has indicated that social media and higher education have been explored broadly, however, relationships between two groups of…

In this paper we analysed the use of WhatsApp among first-year students at the University of Technology in the context of South Africa. Drawing on Deleuze and Guattari's Assemblage Theory, the study analysed postings on a WhatsApp group and secondary data using content analysis. The findings showed that first-year students used WhatsApp for…

Chatbots are tools that have the potential to effectively support interpersonal communication and interaction. Chatbots can provide great opportunities in education. The use of chatbots in education can be used to employ interactive methods, to provide learners information and different types of info, and to guide learners. Indeed, chatbots…

Although Social Media is an important and inevitable socializing tool of the modern era, people need to use it with caution for avoiding cybercrime and health issues. The issue is not with social media, it is how individuals use it. This study is being conducted to determine prospective teachers' social media usage awareness based on this…

Chat reference is popular with both on and off campus users as well as distance students. This article presents the results of a chat transcript analysis project that used fall semester 2019 transcripts to compare question types and disconnect issues for on campus, off campus, and distance students.

The COVID-19 pandemic has caused an increase in the use of e-learning software. From the perspective of the decision-makers (school/university administration), it is crucial to understand what characteristics of the software are perceived by the users (teachers) as necessary for a task (e-learning). A popular method of determining these…

Purpose: This study aimed to find out the web content accessed by university students and to compare the level of interaction with real-life friends and online friends. Design/methodology/approach: In this study, the quantitative research design used, and the researcher collected data through the survey method. The population comprises all…

This study investigated 299 chat reference interactions from an academic library consortium for instances of teaching and compared these against other characteristics of the chat, such as question content, staff type, user status, user satisfaction, institutional affiliation, length, and shift busyness. Statistical analysis revealed that teaching…

This multimethod study investigates differences in question complexity and type between live chat, email, and texting by comparing findings from user interviews and virtual reference transcripts, with the goal of better understanding how different delivery methods can meet user needs in the context of an academic library. Findings reveal…

Online participatory cultures (e.g. social media) present a number of opportunities and challenges for language learners. Learners can collaborate with like-minded peers in online affinity spaces or get crowd-sourced information from the locals of a target culture, but they also run the risk of getting lost in the overwhelming amount of noise and…

Elementary teachers and preservice elementary teachers, provided data regarding their use of digital tools to reach, teach and engage their elementary students during remote teaching. This study examined the tools that were most likely to continue to be useful during face-2-face teaching. In addition, the study attempted to analyze the ways…

This study explored academic advisor use and perceptions of values, motives, and institutional support of SMS texting as a communication channel with students. Theoretical concepts in Customer Relationship Management (CRM) and adaptive leadership guided the study as well as existing survey research on Computer-Mediated Communication (CMC) in…

Geographic information systems (GIS) have become more suitable for online delivery. But teaching GIS online is challenging because, without enough interactions with the instructor or among themselves, students may not understand processes, use critical thinking, and collaborate effectively on a team project. This study aims to evaluate two online…

Research exploring undergraduates' tool preferences in tertiary mathematics is currently limited. In this paper, we explore the tools mathematics and engineering students use when studying mathematics and the ways undergraduates combine these tools. Results from our survey (N = 628) showed that students in our sample use mostly their notes, the…

Objectives: The current research has three primary hypotheses: (i) There is a positive relationship between the use of Facebook word messages and cognitive empathy in university students. (ii) There is a positive relationship between participating in the Facebook video and affective empathy in university students. (iii) Virtual affective and…