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Where Do We Go from Here? Informing Academic Library Staffing through Reference Transaction Analysis
Peer reviewed
Direct linkBishop, Bradley Wade; Bartlett, Jennifer A. – College & Research Libraries, 2013
This study conducted a systematic sample of every 70th reference transaction from over a three-year period and analyzed 1,852 reference transactions asked at an academic library system's fifteen face-to-face (f2f) service points as well as via telephone, e-mail, and chat. Findings indicate two-thirds of the total questions asked were…
Descriptors: Academic Libraries, Library Personnel, Reference Services, Library Services
