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Direct linkUgur-Erdogmus, Feray; Cagiltay, Kursat – Innovations in Education and Teaching International, 2019
The purpose of this study is to design and develop an electronic performance support system (EPSS) to support novice instructional designers (NIDs) in the instructional system design process and to reveal the key elements of an EPSS for NIDs. Design and development research was carried out with 23 purposively-selected NID participants. It is a…
Descriptors: Novices, Instructional Design, Performance Technology, Tutoring
Cundiff, Jacob; McCallum, Taylor; Rich, Andrew; Truax, Michael; Ward, Tamara; Havelka, Douglas – Journal of Information Systems Education, 2015
The launch of HealthCare.gov, the website of the Affordable Care Act (AKA Obamacare), was a major public relations disaster for the Obama administration. This case examines some of the factors that contributed to the failure of the launch and then details how Optum, an information technology service provider, considered the opportunity provided by…
Descriptors: Case Studies, Information Systems, Database Management Systems, Online Vendors
