This survey investigated the relationship and gap between students' expectations and perceptions of perceived service quality of education, emphasizing the least effective service quality dimension. The study was based on primary data, which turned out to be most significant. Data were collected from 349 of 405 students through a questionnaire…

The authors present a multidimensional assessment of the outcomes and benefits of an income tax preparation assistance (ITPA) service learning program. They measure the perceived proximate benefits at the delivery of the service program, the actual learning outcome benefits prior to graduation, and the perceived long-term benefits from a…

It is increasingly important for students to develop practiced and applied knowledge, teamwork skills, and civic engagement in addition to core curriculum knowledge in order to be prepared for the demands of the 21st century workforce. We propose that service-learning, or learning through an applied community service project, can uniquely address…

In this study, we explored whether college students' motivations for participating in community service were associated with their perceptions that service enhanced their desire to continue participating in communityfocused activities after graduation, after statistically controlling for demographic variables and other variables of interest.…

Previous research suggests that high quality contact between people from different groups is a relatively consistent way of decreasing stereotypes and prejudices. The authors determined that a very short-term, service-learning project with people with developmental disabilities (DD) could reduce college students' fear of this population. In…

Little research exists on the development of compassion among college undergraduates. This study tracks changes in compassion and identifies factors associated with these changes over the course of undergraduate students' college careers, from the time of admittance to the time of graduation. Compassion levels assessed at the point of college…

This study investigated the effect of a semester-long aging and adult development course that included an intergenerational, service-learning component on attitudes toward older adult men and women, aging anxiety, and interest in occupations that serve older adults among individuals training for careers in healthcare and social services. It also…

This study examined the potential impact of a week-long cocurricular community service-learning (CSL) program on undergraduate students' psychosocial development. Participants in the Alternative Spring Break program and a matched control group completed surveys assessing a number of psychosocial variables immediately before and after the program,…

Purpose: The purpose of this study was to determine the medium term effect of service-learning program or "Grassroots on Work" extension program to civic responsibility of AB Political Science students. Methodology: This study employed an impact evaluation research design and both qualitative and quantitative. The data on goals and…

This paper describes a hypothesis testing project designed to capture student interest and stimulate classroom interaction and communication. Using an online survey instrument, the authors collected student demographic information and data regarding university service learning experiences. Introductory statistics students performed a series of…

Research on college students found limited support for Morton's (1995) hypothesis that students have a preference for one distinct type of service orientation (i.e., charity, project, social change). The findings did replicate previous findings that college students prefer the charity paradigm. A measure of integrity was developed and two…