Beginning with a discussion of how collections diversity has been conceptualized and assessed within the literature, we then analyze four areas in which professional practices and modes of thinking create barriers to collecting materials from historically marginalized voices. Specifically, we discuss how metadata practices can obscure these…

As libraries respond to new teaching and research practices in the twenty-first century, it is important to consider how to advertise library services. Users are often surprised to learn about the varied expertise of library staff and the many services the staff provides. To investigate this issue, the author designed a study to identify a more…

The University of Michigan Library wanted to learn more about the kinds of searches its users were conducting through the "one search" search box on the Library Web site. Library staff conducted two investigations. A preliminary investigation in 2011 involved the manual review of the 100 most frequently occurring queries conducted…