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Direct linkJankowski, Janiece – Journal of Access Services, 2013
In fall of 2011 the University at Buffalo Libraries circulation department undertook Six Sigma training for the purpose of overhauling its student scheduling process. The department was able to mitigate significant staffing budgetary reductions and resource reallocations and to overcome the unique challenges of scheduling student labor for a…
Descriptors: Program Implementation, Scheduling, Library Services, Academic Libraries
Houk, Kathryn M.; Thornhill, Kate – Journal of Web Librarianship, 2013
Tufts University Hirsh Health Sciences Library created a Facebook page and a corresponding managing committee in March 2010. Facebook Page Insights data collected from the library's Facebook page were statistically analyzed to investigate patterns of user engagement. The committee hoped to improve posting practices and increase user engagement…
Descriptors: Best Practices, Health Sciences, Web 2.0 Technologies, Web Sites
