Service-learning is an important practice in higher education, allowing institutions to combine essential campus functions of research and learning with meaningful engagement in the community. As service-learning has made its way into institutional strategic plans, libraries have sought to support this work by integrating community engagement into…

This study examines the influence of library service quality dimensions (i.e. service affect, information access, library as place, and personal control) on user satisfaction, as well as user satisfaction on user loyalty. Data were drawn from 349 library users from a public university library in Ghana. The hypothesized relationships were analyzed…

As academic libraries are instituting 3D printing into their services, assessment of these programs is necessary. This paper analyses the 3D printing program at an academic library from inception through the one thousandth print request. Information such as who was using the library's 3D printers, were they associated with specific departments on…

This piece introduces the Des Moines University Library's Research and Scholarly Communication Peer Associate Program, focusing on the curriculum of a five-day summer institute developed for graduate medical and health sciences students and rooted in a critical information literacy framework. The authors outline the institute's philosophy and…

From 2008 to 2014, the Council on Library and Information Resources (CLIR) administered the Cataloging Hidden Special Collections and Archives program, which granted funds to catalog "hidden" collections of high scholarly value. Generously supported by The Andrew W. Mellon Foundation, the program awarded more than $27.4 million to…

There has been a wave of interest in UK academic libraries in developing services to support student well-being. This paper identifies three fundamental and interrelated issues that need to be addressed to make such initiatives effective and sustainable. Firstly, well-being has to be defined and the impacts of interventions must be measured in…

This article presents the University of South Florida's Virtual Book Club, created and continually improved during a time of social isolation (COVID-19 pandemic). Implementation steps taken are discussed, presenting practical considerations to others who may wish to replicate this program. Additionally, this article explores findings from a…

According to the American Library Association (ALA), organizational sustainability requires social equity, and serving diverse populations is mandated in the ALA Library Bill of Rights and its Policy Manual on Diversity. Preparation to serve diverse and marginalized populations is a key ingredient in creating the type of resilient leaders needed…

California State University, Bakersfield (CSUB) launched the five-year "Puedes! Caminos, Cariño, y Carreras in a Post-Pandemic Era" grant in Fall 2022 to enhance educational opportunity and attainment for Hispanic students in California's southern Central Valley. Building on the successes of Year 1, the project achieved notable…

California State University, Bakersfield (CSUB) was awarded a five-year grant, "Puedes! Caminos, Cariño, y Carreras in a Post-Pandemic Era", that began in Fall 2022, to support educational opportunity and attainment of Hispanic students. Guided by the program goals, Year 1 activities demonstrated effective project operations on multiple…

This project report describes the rationale for moving a one-shot library teaching session on advanced searching for systematic reviews to a flipped classroom approach (e-learning ahead of face-to-face teaching) and the process this took. It examines the e-learning and active learning elements designed to support learners engage with challenging…

This study identifies the successes and challenges associated with the addition of a nonlibrary service desk in a university library's learning commons. The authors wanted to know whether a training and service collaboration with an outside unit could reliably and efficiently connect students to the librarians, academic support services, and other…

As our society continues to evolve at an ever-increasing rate, our higher education institutions, and the services they provide, must keep pace with societal changes in order to ensure that those services stay current and relevant. This program evaluation examines one such service, the research consultation model in University Libraries at the…

The spring of 2020 surfaced unprecedented challenges, with a global pandemic and societal unrest initiated by highly publicized police killings of citizens in Minnesota, Kentucky, and elsewhere. Although for many people throughout the US and Canada, the confluence of events has brought a new level of awareness and new vocabulary for such issues as…

Supported by an Institute of Museum and Library Services National Leadership Grant, Mystic Seaport Museum educators present how findings from evaluations of their teacher professional development programs challenged them to reconsider what it means to understand and support teachers' unique professional needs. Included is a discussion of what it…