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Direct linkBichsel, Jacqueline – EDUCAUSE, 2014
Today's higher education IT organization needs a "lean and mean" cadre of staff who possess skills that are both deep and broad. Recruiting and developing the right team is an endeavor requiring much time, effort, and resources. How then do you make the most of this investment and retain the individuals who provide so much value to the…
Descriptors: Information Technology, Personnel Management, Staff Utilization, Higher Education
Peer reviewedFeehan, Patrick J. – EDUCAUSE Review, 2013
In 2013, compliance issues march, unceasingly, through every aspect of higher education. Yet the intricacies of privacy, information security, data governance, and IT policy as compliance and risk areas within the IT organization can reverberate and impact every other department within the higher education institution. The primary focus is always…
Descriptors: Higher Education, Information Technology, Compliance (Legal), Risk Management
Montoneri, Bernard; Lin, Tyrone T.; Lee, Chia-Chi; Huang, Shio-Ling – Teaching and Teacher Education: An International Journal of Research and Studies, 2012
This paper applies data envelopment analysis (DEA) to explore the quantitative relative efficiency of 18 classes of freshmen students studying a course of English conversation in a university of Taiwan from the academic year 2004-2006. A diagram of teaching performance improvement mechanism is designed to identify key performance indicators for…
Descriptors: Foreign Countries, Performance Technology, English (Second Language), College Freshmen
Tan, Kar Way; Shankararaman, Venky – Journal of Information Systems Education, 2014
It was 2:35 am on a Saturday morning. Wiki Lim, process specialist from the Process Innovation Centre (PIC) of Hippi Care Hospital (HCH), desperately doodling on her notepad for ideas to improve service delivery at HCH's Emergency Department (ED). HCH has committed to the public that its ED would meet the service quality criterion of serving 90%…
Descriptors: Systems Development, Systems Analysis, Performance Technology, Health Education
Download full textUniversal Service Administrative Company, 2009
The Universal Service Administrative Company (USAC) is an independent, not-for-profit corporation designated as the administrator of the federal Universal Service Fund (USF) by the Federal Communications Commission (FCC). USAC administers the Universal Service Fund and the four Universal Service programs: High Cost, Low Income, Rural Health Care,…
Descriptors: Low Income, Telecommunications, Information Services, Rural Areas
