Purpose: The purpose of this study is to examine the impact of educational service quality (ESQ) on student academic performance via the mediating role of student satisfaction. Design/methodology/approach: To serve the study's purpose, the study adopted a quantitative research approach. Three public universities representing 30% of the ten public…

CUNY ASAP is a three-year program offering comprehensive student support, financial aid, and structured pathways. The program has served over 100,000 students since 2007 and been replicated across seven states. ASAP's primary goal is to increase the completion of college associate degrees. Specifically, the comprehensive intervention is expected…

Studies indicate that minoritized students attending Predominantly White Institutions (PWI) may struggle with engagement and establishing a sense of belonging. Peer mentoring may play a role in enhancing these opportunities to foster academic performance and retention. The sense of belonging and engagement for minoritized students at a PWI is…

Previous research on preparation for the VPSA role has emphasized career progression rather than participation in professional development activities. This study aimed to explore the perceived effectiveness of 11 different professional development activities across 8 of the NASPA/ACPA Professional Competency Areas for Student Affairs Educators in…

This study examined how mentoring services offered at a predominately White university (PWI) aid its African American students in achieving academic success. The low success rate of African American students at PWIs is well documented. African Americans face many socio-cultural challenges, such as family structure, cultural deprivation,…

Disparities in academic performance and degree attainment continue to affect systemically marginalized (SM) college students. Amidst these persistent inequities, this qualitative study aimed to better understand how SM students at a competitive university navigated their choice to engage with support and how they conceptualized success. The study…

Program review is a critical process in higher education that helps institutions assess and evaluate the effectiveness of programs and services. Program review provides an opportunity for an institution to identify strengths and weaknesses in its programs and services and to develop strategies for improvement. Through the program review process,…

Although studies have addressed how universities respond to the needs of student-parents and food-insecure students independently, few studies examine students with these intersecting identities. This article explores how institutional culture affects the ways that universities respond to the needs of food-insecure student-parents. Using Schein's…

Decades of scholarship on teaching and learning affirm the benefits of public service internships on student learning outcomes. Studies emphasize how hands-on fieldwork can increase students' substantive knowledge, political efficacy, trust in government, and civic participation, among other factors. However, most articles treat internships…

The mental health needs of college students continue to increase, causing more students than ever to seek treatment for their mental health problems on college campuses. These common mental health problems, such as depression, anxiety, and stress, result in the rising demand for mental health services and present numerous challenges for higher…

Objective: To examine how veterans resource centers (VRCs) and corresponding services influence student veteran transitions by applying the Schlossberg Transition Model. Participants: 12 student support staff and 6 junior/senior undergraduate student veterans at a four-year public university in California. Methods: In-depth semi-structured,…

Satisfied students are easy to retain and perform better in academics. That consequently affects higher educational institutions' success and reputation. To become a top higher educational institution, every institution tries to provide the best academic facilities and services to its students. However, non-academic services are not given equal…

In community colleges in the United States, graduation rates remain frustratingly low. Students face many challenges, including the financial costs of attending college; the demands of school, work, and family; complex institutional systems; underfunded student support services; and insufficient preparation for college-level work. To address these…

The purpose of this descriptive study utilizing survey research was to understand student perceptions about how private institutions support the persistence of first-generation college students. First-generation college students refer to those students whose parents or guardians have earned a four-year bachelor's degree but may have some…

This study collected information on the professional development of 177 senior student affairs officers (SSAO) at higher education institutions in the United States. The purpose of the study was to identify the professional development activities that these SSAOs engaged in to prepare for the role and the perceived effectiveness of those…