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Pyburn, Lydia L. – Journal of Library & Information Services in Distance Learning, 2019
Sometimes users need to be asked if they need help. This is difficult with online users, because in-person cues cannot be used to engage when the users need assistance. Proactive chat widgets help to solve this problem as the chat box slides out onto the screen and prompts the user for help. The need for the proactive chat widget was also seen as…
Descriptors: Academic Libraries, Synchronous Communication, Computer Mediated Communication, Computer Oriented Programs
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Rathmel, Angela; Mobley, Liisa; Pennington, Buddy; Chandler, Adam – Journal of Electronic Resources Librarianship, 2015
A primary role of any e-resources librarian or staff is troubleshooting electronic resources (e-resources). While much progress has been made in many areas of e-resources management (ERM) to understand the ERM lifecycle and to manage workflows, troubleshooting access remains a challenge. This collaborative study is the result of the well-received…
Descriptors: Troubleshooting, Electronic Libraries, Library Materials, Library Services
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Schmitt, Jenni; Butler, Barb – Issues in Science and Technology Librarianship, 2012
We compiled a geo-referenced bibliography of research including theses, peer-reviewed articles, agency literature, and books having sample collection sites in and around Coos Bay, Oregon. Using Google Earth and GeoCommons we created a map that allows users such as visiting researchers, faculty, students, and local agencies to identify previous…
Descriptors: Bibliographies, Bibliographic Databases, Reference Materials, Reference Services
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Seeholzer, Jamie; Salem, Joseph A., Jr. – College & Research Libraries, 2011
This study explores student use of the mobile Web in general and expectations for an academic library's mobile Web site in particular through focus groups with students at Kent State University. Participants expressed more interest in using their mobile Web device to interact with library resources and services than anticipated. Results showed an…
Descriptors: Handheld Devices, Web Sites, Academic Libraries, Internet
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Moore, John W.; Mitchem, Cheryl E. – Journal of College Teaching & Learning, 2004
This paper provides a model of course-embedded assessment for use in an undergraduate Accounting Information Systems course, and reports the results obtained from implementation. The profession's educational objectives are mapped to specific computer skills and assignments, to provide direct evidence of learning outcomes. Indirect evidence of…
Descriptors: Information Technology, Accounting, Self Efficacy, Undergraduate Students