Academic advisors in higher education serve as more than a resource for planning classes. These student affairs professionals also assist with success plans, identifying career paths, connecting students with relevant campus resources, and working through academic and personal concerns. Over time, the field of academic advising has transitioned…

The development of research competency among non-academic personnel in higher education institutions is a crucial endeavor that aligns with the evolving demands of the 21st-century workforce. This study employs a comprehensive research and development approach to create an advanced model for enhancing research competencies encompassing knowledge,…

This study underscored the significance of company-paid professional development opportunities for higher education clerical support staff working in higher education facilities. Professional development constitutes an essential mechanism of continual education. It also facilitates the acquisition of innovative knowledge, an enhanced skill set,…

This action research study examined student success at a private, faith-based graduate business school by aiming to cultivate a community of belonging for graduate students through a staff development approach. As the action for this study, a three-part professional development series was created to foster a collaborative community of graduate…

This study investigates staffing competencies and collaboration for electronic resource management (ERM) in public and private university libraries in Ghana. Interviews were conducted with twenty-four library staff from two public and two private universities and three consortium executives. The findings revealed similarities and differences in…

Over recent years, the professional development review process has risen in importance in universities with such exercises being shown to have a positive effect on student learning, staff motivation, recruitment and retention. However, they may also be perceived as a controlling mechanism and part of a culture of 'performativity', which implies a…

Higher education institutions have the societal role and responsibility of providing guidance to their members and the surrounding community. Institutions endeavored, and are still striving, to illustrate multi-faceted practices that can be integrated into the founding principles of an educational institution. And that can pave its way through the…

The purpose of this qualitative inquiry was to explore the lived experiences and perceptions of American higher education frontline workers in student affairs who reported regular use of mindfulness practices. Incorporating reflective practices like mindfulness on college campuses (Palmer, 2009) for frontline staff in student affairs, who work…

The success of universities resonates with the employees who interact daily with external customers (Pongton & Suntrayuth, 2019). Many universities have altered or are trying to adjust to the fluctuating environment as they reorganize their structure and put more importance on improving their performance (Camilleri, 2021). Employee performance…

Staff development in teaching is an important driver of efforts to further enhance learning and teaching (L&T) at European higher education institutions. Indeed, several previous European University Association activities and projects have recommended enhanced efforts to offer adequate (continued) professional development to higher education…

This constructivist qualitative case study examined factors that assisted and impeded the expansion of City University of New York's (CUNY) Accelerated Study in Associate Programs (ASAP) from 4,300 to 25,000 students between 2014-2018. The study consisted of open-ended interviews with 11 CUNY system and college leaders who directly led the work…

The Division of Student Engagement and Enrollment Services at Old Dominion University (ODU) submitted a Request for Assistance to examine the challenges sophomore students face that can lead to attrition. A doctoral research team conducted a exploratory, sequential, mixed-methods study consisting of a literature review, focus groups and interviews…

This study examines the effectiveness of problem-based learning with game theory versus thesis format in graduate project management degrees as the capstone course. The project management body of knowledge based on ISO was established as the rules of play with modifications to fit into the classroom context. We supplied a work breakdown structure…

Changes in university staffing structures, the professionalisation of support staff and their increasing role in universities have been studied with varying perspectives and methods over the last two decades. The discussion has recently been enriched by the research conducted in different national settings. This paper contributes to the…

There has been extensive research conducted into the plight of casual academic staff, the precarious nature of their work, their limited academic development opportunities, and their heightened risk of being positioned on the periphery of the workforce in academia. Institutions have attempted to mitigate this risk through the provision of academic…