Changes in university staffing structures, the professionalisation of support staff and their increasing role in universities have been studied with varying perspectives and methods over the last two decades. The discussion has recently been enriched by the research conducted in different national settings. This paper contributes to the…

This article aims to examine the relationship between ambidextrous organisational cultures and ambidextrous learning by higher education institutions, and to scrutinise how the ambidextrous leadership and knowledge of these institutions relate to their ambidextrous cultures. Survey data from 474 university administrators within the Gulf…

This study explores the factors influencing lifelong learning engagement among academic support staff in Thai higher education institutions. Using a qualitative research approach, semi-structured interviews and focus group discussions were conducted with 20 participants from various universities. The findings reveal five key characteristics of…

This study examined the espoused values of an institution whose mission calls for a focus and promotion of social justice and how that institution supports its staff's development of a competency focused on social justice and inclusion. It examined the intersection of social justice and inclusion competence, early-career staff development, and…

Academic advisors in higher education serve as more than a resource for planning classes. These student affairs professionals also assist with success plans, identifying career paths, connecting students with relevant campus resources, and working through academic and personal concerns. Over time, the field of academic advising has transitioned…

Over recent years, the professional development review process has risen in importance in universities with such exercises being shown to have a positive effect on student learning, staff motivation, recruitment and retention. However, they may also be perceived as a controlling mechanism and part of a culture of 'performativity', which implies a…

This phenomenological study aimed to understand the onboarding and training experiences of entry-level student affairs practitioners working in housing and residence life departments on college campuses. These practitioners were responsible for identifying, responding, and reporting student of concern incidents. With an increase of student mental…

This research investigates the initial degree programme of a new Higher Education Provider (HEP) through a practitioner-based case study focusing on the experiences of senior leaders enrolled as mature degree apprentices. The qualitative study utilised an interpretivist and constructivist approach involving in-depth interviews and a focus group.…

This study investigates staffing competencies and collaboration for electronic resource management (ERM) in public and private university libraries in Ghana. Interviews were conducted with twenty-four library staff from two public and two private universities and three consortium executives. The findings revealed similarities and differences in…

In highlighting the changes in demands on personal tutors as part of university support networks, this paper identifies how to improve the personal tutor experience for both the personal tutor and the student. Drawing upon the experiences at Nottingham Law School, Nottingham Trent University, England, this paper explores the importance of the…

As the rates of Autism Spectrum Disorder (ASD) increase, so does the need to provide high-quality and empirically validated supports across the lifespan. Despite most of an individual's life taking place in adulthood, it is well-documented that the supports and services for adults with ASD are severely lacking. This is evidenced by outcomes…

The purpose of this paper was to discuss the collaborative initiative between the Mona Library (ML) and the Library and Information Association of Jamaica (LIAJA) focused on digitizing the Association's peer-reviewed publications, specifically the Jamaica Library Association (JLA) Bulletin and the LIAJA Bulletin, for enhanced access and…

The purpose of this qualitative inquiry was to explore the lived experiences and perceptions of American higher education frontline workers in student affairs who reported regular use of mindfulness practices. Incorporating reflective practices like mindfulness on college campuses (Palmer, 2009) for frontline staff in student affairs, who work…

Cybersecurity protection remains at the forefront of many organizations' information and communication technology strategies and investments. Higher education has become a profitable target for cyber-attacks which has many institutions reevaluating their cybersecurity awareness programs. The purpose of this research was to determine the…

The proportion of higher education (HE) students reporting a mental health condition to their university has been increasing over recent years. Young people in particular are susceptible to poor mental health as they transition into adulthood. The Department for Education (DfE) commissioned IFF Research to undertake a survey and qualitative…