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Janis Warner; Christopher M. Cassidy – Journal of Information Systems Education, 2024
Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…
Descriptors: Corporate Support, Human Services, Helping Relationship, Undergraduate Students
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Ariffin, Asma Hanee; Wahid, Rohaizah Abdul; Sulaiman, Suliana; Mansor, Marzita; Wahab, Mohd Helmy Abd – Asian Journal of University Education, 2020
Studies have shown excessive teaching workloads of teachers and lecturers have become a contentious issue in the academic realm, making them physically and emotionally strained. Therefore, this study was carried out to develop a workload distribution management system called "e-WLOAD" to help the management of universities in…
Descriptors: Faculty Workload, College Faculty, College Administration, Job Satisfaction
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Cundiff, Jacob; McCallum, Taylor; Rich, Andrew; Truax, Michael; Ward, Tamara; Havelka, Douglas – Journal of Information Systems Education, 2015
The launch of HealthCare.gov, the website of the Affordable Care Act (AKA Obamacare), was a major public relations disaster for the Obama administration. This case examines some of the factors that contributed to the failure of the launch and then details how Optum, an information technology service provider, considered the opportunity provided by…
Descriptors: Case Studies, Information Systems, Database Management Systems, Online Vendors
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Dewan, Jahangir; Chowdhury, Morshed; Batten, Lynn – E-Learning and Digital Media, 2014
This article provides a proposal for personal e-learning system (vPELS [where "v" stands for VLSI: very large scale integrated circuit])) architecture in the context of social network environment for VLSI Design. The main objective of vPELS is to develop individual skills on a specific subject--say, VLSI--and share resources with peers.…
Descriptors: Social Environment, Electronic Learning, Social Networks, Computer System Design
Rorison, Jamey; Voight, Mamie – Institute for Higher Education Policy, 2015
Students, policymakers and institutions all need to have high quality data about how today's students access and pay for higher education--and what contributes to their success. But the data that are available now are woefully inadequate. We need to improve the national postsecondary data infrastructure The report thoroughly explores seven options…
Descriptors: Postsecondary Education, Data, Database Management Systems, Information Management
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Reinicke, Bryan; Janicki, Thomas; Gebauer, Judith – Information Systems Education Journal, 2013
Learning is enhanced with repetition, either through more exercises in individual courses, or through the integration of concepts in a capstone experience. A well planned and integrated curriculum can utilize a capstone course, not only to provide a service learning component, but also as an opportunity to refresh students on key discipline topics…
Descriptors: Curriculum Implementation, Integrated Curriculum, Information Systems, Computer Science Education
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Henson, Kerry; Kamal, Mustafa – American Journal of Business Education, 2010
The power of outsourcing basic computing technology such as computer programming, database design, customer service operations and system development, to mention a few have changed the conditions of employment in IT. Many of the projects that went off-shore did not perform well due to failure to consider important factors in business dimensions.
Descriptors: Business Administration, Business Administration Education, Outsourcing, Programming
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Morgan, Arthur – Education & Training, 2002
In 2000 a survey was undertaken in an attempt to establish a sustainable, coherent database of empirical information on NVQ level 3, 4 and 5 activity in English and Welsh higher education institutions HEIs. As a result of this work a report was produced, "The Utilisation of NVQs in Higher Education in England and Wales," which set out…
Descriptors: Higher Education, Foreign Countries, Research Reports, Case Studies
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Petherbridge, Donna; Chapman, Diane – Online Journal of Distance Learning Administration, 2007
Changing your Learning Management System (LMS) presents challenges not only to instructional faculty, but also to the students who depend on these systems to completely deliver or support their courses. In assessing the transition for students experiencing an upgrade in the campus LMS, a number of findings have real implications for developing a…
Descriptors: Database Management Systems, Delivery Systems, Systems Development, Organizational Change
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Rao, Nageswararao A. V. – Journal of Educational Technology, 2006
Many researchers and practitioners contend that all institutions respond to changing market need and can create competitive advantage through innovation and creativity. Each year, institutions expend significant resources developing new products and processes and yet research shows that more than half these initiatives fail. Successful…
Descriptors: Systems Development, Innovation, Database Management Systems, Program Administration