Purpose: The purpose of this study is to examine the impact of educational service quality (ESQ) on student academic performance via the mediating role of student satisfaction. Design/methodology/approach: To serve the study's purpose, the study adopted a quantitative research approach. Three public universities representing 30% of the ten public…

This study aims to examine the effects on users of social and cultural activities organized in academic libraries. In the study, randomly selected users from academic libraries in Türkiye were surveyed and the data obtained were analyzed using a descriptive statistical method. The findings show that library activities have positive effects on the…

The number of students with mental health challenges has increased significantly in public schools during the past 10 years. Despite school and community efforts many students remain underserved, specifically at-risk populations. At-risk youth are more likely to experience adverse life outcomes such as performing poorly in school, dropping out of…

Research indicates that food insecurity among college students has been on a steady incline. The COVID-19 pandemic has intensified economic vulnerabilities, which has led to increased food insecurity among college students due to the closure of campus resources and high unemployment rates in jobs that college students typically hold. Universities…

In this article, we explore the notion of sensemaking during the COVID-19 pandemic. Exploring sensemaking in periods of disruption and uncertainty can provide a deeper understanding of how distance education institutions can navigate future disruptions. We focus on support staff employed at one institution and their experience during remote work…

The article analyzes two fundamental questions that emerge as institutions of higher education seek to advance global health equity: What are the motivations driving these initiatives, and within which paradigms of engagement do they enter into collaboration with communities? An examination of the tensions and paradoxes of geopolitical paradigms…

Background: Postsecondary education can provide opportunities for students from traditionally hidden populations like those who have experienced foster care or homelessness. To assist these students, campus support programs (CSPs) provide a wide range of services and activities. Objective: Evidence of the impact of CSPs is limited, and little is…

This paper examines the historical and current contexts of threat assessment and violence risk in higher education, highlighting the evolving roles of college counseling centers in the threat assessment process for students displaying signs of concerning behaviors. Given research showing many college mental health professionals feel under-prepared…

A reflexive thematic analysis was used to identify factors that enhance and inhibit employee engagement amongst professional staff working in shared services teams in an Australian regional university. With efficient and effective client service delivery expected of people working in a shared services structure, employee buy-in and the need for…

Institutions of higher education (IHEs) and State higher education agencies play an important role in helping students to access basic needs supports and public benefits for which they may be eligible, like the Supplemental Nutrition Assistance Program (SNAP). This memo describes what IHEs and State higher education agencies can do to help…

Makerspaces continue to grow in popularity in library ecosystems, yet no one has done a census on important data points, such as total active makerspaces, planned makerspaces, and types of makerspaces in public colleges and universities in the United States. The objective of this report is to gather baseline data on makerspaces, the majority of…

This study investigates the asymmetric effects of quality attributes on student satisfaction in Korean higher education. Using Penalty-Reward-Contrast and Asymmetric Impact-Performance Analysis, it classifies attributes into basic (major and liberal arts curriculum, non-curricular courses, educational environment), one-dimensional (administrative…

The purpose of this study was to explore the nature of postgraduate leadership courses and programs offered by Australian Higher Education Institutions for leaders and potential leaders in the Health & Human Service (H&HS) sector including structure, content, and teaching practices from the perspective of educators. Ten educators from a…

This qualitative study investigated the support Students with Special Needs (SSN) receive and the challenges providers of such assistance face at the University of Dar es Salaam (UDSM). The university has witnessed a significant increase in the number of SSN, and their effective learning depends heavily on the support available. This study was…

The purpose of this qualitative study was to understand how ten student veterans persist after entering private, 4-year institutions of higher education during or following their military service. The study's conceptual framework, drawing from Vacchi's Model of Student Veteran Support (2011, 2013), employs a narrative approach to spotlight the…