In this essay, we explore program reviews as important sites for the tension Peter Ewell defines at the core of outcomes assessment practices: that is, between assessing for accountability and assessing for improvement. We address this tension through the example of our Industrial Design program on our urban campus in New York City. In exploring…

This paper provides a brief overview of the status of retention and completion efforts among community colleges in the United States. This article identifies a number of successful strategies utilized in on-ground institutions that may translate well to online programs. In light of these successes, the article questions whether the costly current…

Surveys and benchmarks continue to grow in importance for community colleges in response to several factors. One is the press for accountability, that is, for colleges to report the outcomes of their programs and services to demonstrate their quality and prudent use of resources, primarily to external constituents and governing boards at the state…