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Direct linkMattis, Ted B. – ProQuest LLC, 2011
The purpose of this study was to determine whether community college administrators in the state of Michigan believe that commonly known quality and continuous improvement tools, prevalent in a manufacturing environment, can be adapted to a community college model. The tools, specifically Six Sigma, benchmarking and process mapping have played a…
Descriptors: Administrator Attitudes, Manufacturing, Community Colleges, Benchmarking
