This mixed-methods dissertation examines the experiences of academic counselors in the California community college (CCC) system who have provided distance/online counseling. As online education increases and is seen as a way to provide access to higher education at a lower cost to institutions, the need for online support services such as…

Despite research pointing to the crucial role nonacademic staff play in student success in higher education, large-scale reform efforts at community colleges and elsewhere typically focus little direct attention on interpersonal interactions between students and staff. Caring Campus is a program developed and administered by the Institute for…

College students have a better chance of succeeding in school when they receive high-quality advising. High-quality advising, when characterized by frequent communications between advisers and students, early outreach to students showing signs of academic or nonacademic struggles, and personalized guidance that addresses individual student needs,…

Embedded librarians in online courses provide a wealth of service and information to students. Though students indicate that these services are valuable, the librarians providing embedded services frequently note that these projects are very time consuming. This study examines the provision of a less time-intensive model of embedded librarianship…

There are many factors that affect the e-learning process. Instructor, assessment and evaluation, communication, and technical support are among the leading factors. It is obvious that these factors influence the effectiveness of e-learning and may be related to different expectations of e-learners. Therefore, this study focuses on examining the…