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Rehabilitation Research,…1
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A Trendline Analysis of Complaints Filed against U.S. Airlines by Passengers with Disabilities under the Air Carrier Access Act, 2004-2019
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Julie L. Pfeiffer; Walt Bower; Phillip Rumrill – Rehabilitation Research, Policy, and Education, 2025
This study presents a trendline analysis of disability-related complaints to determine patterns in potential violations of the Air Carrier Access Act reported by U.S. airlines from 2004 to 2019. The analysis revealed a 248.4% increase in the frequency of complaints by passengers with disabilities and a 170.4% increase in the rate of…
Descriptors: Air Transportation, Disabilities, Accessibility (for Disabled), Civil Rights