In this paper, data obtained from a university website accessibility and usability validation process are analyzed and used to demonstrate how the design process can affect the online experience for users with disabilities. Interviews, observations, and use data (e.g. where users clicked on a page or what path taken through a site) were collected.…

In light of the compliance requirements of the Americans with Disabilities Act, this article explains adaptive computing technology and its use in the design of a new implementation of ORION, the online information system at the University of California Los Angeles. Addresses, both postal and electronic when possible, are provided for several…