ERIC Number: EJ1298653
Record Type: Journal
Publication Date: 2021
Pages: 14
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1536-7967
EISSN: N/A
Available Date: N/A
Reaching Academic Library Users during the COVID-19 Pandemic: New and Adapted Approaches in Access Services
Journal of Access Services, v18 n2 p77-90 2021
The COVID-19 pandemic, which hit academic libraries in the United States during the spring semester of 2020, forced librarians and staff to redouble their efforts to reach out to users in light of newly enforced safety measures such as building closures, quarantine periods, enforced social distancing, etc. This article describes three services--one adapted, one newly developed, and one a collaboration across several units on campus--to allow users to continue receiving the assistance and the materials they needed despite the obstacles inherent to the pandemic. Unexpectedly, these changes also helped streamline processes in a post-pandemic academic library environment.
Descriptors: COVID-19, Pandemics, School Closing, Library Services, Library Materials, Academic Libraries, Distance Education, Educational Technology, Technology Uses in Education, Computer Mediated Communication, Library Personnel, Laptop Computers, Federal Aid, Federal Legislation, Access to Computers, Internet
Routledge. Available from: Taylor & Francis, Ltd. 530 Walnut Street Suite 850, Philadelphia, PA 19106. Tel: 800-354-1420; Tel: 215-625-8900; Fax: 215-207-0050; Web site: http://www.tandf.co.uk/journals
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Alabama
Identifiers - Laws, Policies, & Programs: Coronavirus Aid Relief and Economic Security Act 2020
Grant or Contract Numbers: N/A
Author Affiliations: N/A