Discussion of electronic library reference services focuses on an overview of the chief methodologies available for conducting assessments of electronic services. Highlights include quantitative measures and benchmarks, including equity and access; quality measures; behavioral aspects of quality, including librarian-patron interaction; and future…

Outlines New York State's plan for all libraries to provide electronic services to their users by the use of computer and telecommunications technology. Recommendations of the initiative's organizing committee focus on: services and funding; equity and ease of access; profession and education; partnerships; standards and protocols; collection…