The process of developing indicators, measures, and standards of program quality can be considered a tiered, four-step process consisting of the following: (1) identification of topic areas important to program quality; (2) establishing the indicators that reflect quality for each area; (3) determining measures of the indicators; and (4) setting a numeric criterion or standard for the measure. Topic areas include program context, program process and content, and program outcomes. Quality indicators are variables that reflect effective and efficient performance. Performance measures are the data used to determine the quantitative level of performance. Performance standards are measures with a specific numeric criterion or level of performance tied to them. Indicators and performance standards can be used to assess the success of a program and to hold programs accountable for performance. Indicators can be defined using the focus group method. (Two tables provide examples of indicators, measures, and standards and a framework for development of quality indicators.) (KC)