Total quality management (TQM) is based on the fundamental philosophy that it is always more effective to do something right the first time than it is to correct deficiencies. It seeks to improve quality and increase customer satisfaction by restructuring traditional management and organizational practices. Common characteristics of TQM include…

This document describes the work planned by the National Center for Research in Vocational Education (NCRVE), University of California, Berkeley, for 1990. Part I provides research project descriptions in six issue areas as follows: (1) context, goals, planning, and evaluation; (2) curriculum and instructional methods; (3) vocational education for…

This document summarizes research on partnerships in training. Part I describes forming linkages between employers and providers as a common business transaction and identifies services available from providers, locating a provider, criteria for selecting a provider, and how to evaluate linkage relationships. Part II describes the providers of…