Jennifer Duvernay, a science reference librarian at Arizona State University (ASU), feels it is very important to make sure that the information shopping experience is completely satisfying. "I'd like our students to choose to come to us because they have good experiences with us, trust us, and like us, despite [the availability of] plenty of…

This article discusses the response of at-risk students to their initial library orientation. By presenting an entertaining yet informative session, students will be quickly put at ease. The goal of this type of orientation is to promote the library's resources and services, address basic queries, and encourage students' return in a…