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Direct linkHuff-Eibl, Robyn; Miller-Wells, John; Begay, Wendy – Journal of Access Services, 2014
This article describes the process and role frontline access and public service staff play in needs assessment and evaluation of user services, specifically in understanding the voice of the customer. Information includes how the University of Arizona Libraries have incorporated daily data collection into the strategic planning process, resources…
Descriptors: Library Services, Library Development, Decision Making, Data
Peer reviewedMiele, Tony; Welch, Nancy – Public Libraries, 1995
Discusses the role of libraries in the Arizona Strategic Planning for Economic Development Project. Highlights include the Arizona example; survey results and implications for libraries; the Economic Development Information Center (EDIC), the project's players, collection development, and training sessions; some success stories; and the future of…
Descriptors: Business, Developmental Programs, Economic Development, Futures (of Society)
