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Direct linkKlein, James D. – Educational Media and Technology Yearbook, 2010
This chapter describes the development and implementation of a graduate-level course on human performance technology (HPT) at Arizona State University -- Tempe. It includes a list of HPT competencies that graduates of instructional design and technology (IDT) programs should attain and a description of a performance improvement project designed to…
Descriptors: Educational Technology, Technology Uses in Education, Graduate Study, Performance Technology
Nguyen, Frank; Klein, James D.; Sullivan, Howard – Performance Improvement Quarterly, 2005
Electronic performance support systems (EPSS) deliver relevant support information to users while they are performing tasks. The present study examined the effect of different types of EPSS on user performance, attitudes, system use and time on task. Employees at a manufacturing company were asked to complete a procedural software task and…
Descriptors: Comparative Analysis, Performance Technology, Context Effect, Manufacturing
