This article describes the use of scenarios as a tool to assist a large distance learning library service in its strategic planning. Through a description of the scenario process from beginning to end, the authors detail the steps that the library director and the consultant took initially; their missteps; and the successful conclusion. This study…

This article describes the process and role frontline access and public service staff play in needs assessment and evaluation of user services, specifically in understanding the voice of the customer. Information includes how the University of Arizona Libraries have incorporated daily data collection into the strategic planning process, resources…

Discusses the role of libraries in the Arizona Strategic Planning for Economic Development Project. Highlights include the Arizona example; survey results and implications for libraries; the Economic Development Information Center (EDIC), the project's players, collection development, and training sessions; some success stories; and the future of…