Quality has clear meanings when associated with specific phenomena. The relative nature of quality in commercial contexts, specifically in relation to manufactured goods, has been studied. In service industries there is no satisfactory indicator of quality. The Likert-scale questionnaire does not allow the researcher to distinguish between…

There is a gap in the current research literature regarding evaluation of TAFE outcomes and it stems from a predominant human capital focus. The existing paradigm of human capital, which values the acquisition of knowledge and skills for their economic value, has been of primary interest and significance, particularly in terms of government policy…

Many variables mitigate against a culture-fair test being devised. The Queensland Test--which has been administered to Aboriginal children--is probably fairer than most IQ tests, although it appears to measure the degree of contact with Western culture (implying socio-economic variables) rather than mental and chronological age or cognitive…