Outlines the results of a review of the cataloging operations at the library at Curtin University of Technology and the three other publicly funded universities in WAGUL (the Western Australian Group of University Librarians). Identifies cost savings to be achieved by re-engineering cataloging and related operations, and separates them from the…

Many libraries are using co-browsing chat products to provide reference services to their patrons, whilst their patrons are online and using the internet. The concept of such an online service is highly desirable, but many libraries are concerned that they will never be able to afford such a system. This may have changed: Instant Messaging (IM)…

This paper presents guidelines for establishing a QuestionPoint collaborative virtual reference partnership between academic libraries in Australia/New Zealand and the US. These guidelines reflect the practices of the state-of-the-art collaborative QuestionPoint partnership, "AskASERL" as well as the unofficial standards and guidelines…