Benchmarking has traditionally been viewed as a way to compare data only; however, its utilisation as a more investigative, research-informed process to add rigor to decision-making processes at the institutional level is gaining momentum in the higher education sector. Indeed, with recent changes in the Australian quality environment from the…

Proposes the establishment of a Deaprtment of the University with a mandate to seek and disseminate knowledge and insights concerning all aspects of the University so that the operation and activities of the University may be progressively and continuously improved on the basis of appropriate scholarly understanding and debate. (JT)

The use of the institutional research function in higher education institutions in Australia is discussed. The importance of this function for active and long-range planning and information gathering is emphasized, and the organization of the information system--centralized or decentralized--is considered. (MSE)

An experimental program at the University of Woollongong (Australia) identified a quality management framework, developed indicators of institutional performance, created a database for user-defined information needs, and provided access to information at all institutional levels. The project explored use of performance indicators and demonstrated…

How institutional research can improve the quality of institutional performance of colleges and universities in the face of funding constraints is discussed. An example of the use of instructional research to assist in documenting institutional quality in Australia is noted. Institutional research uses data collection, analysis, and interpretation…