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Peer reviewedCalvert, Philip J. – Australian Academic & Research Libraries, 1997
Academic library managers need a multimethod, objective, valid tool for measuring service quality. Examines three research studies in the measurement of service quality in Australian and New Zealand academic libraries: the Hernon and Altman Study; Hernon and Calvert Study; and the University of Waikato (Hamilton, New Zealand) Survey, a two-stage…
Descriptors: Academic Libraries, Evaluation Methods, Foreign Countries, Higher Education
