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Direct linkNogeste, Kersti; Walker, Derek H. T. – Journal of Workplace Learning, 2006
Purpose: This paper aims to use a knowledge management (KM) approach to effectively revise a utility retailer's software testing process. This paper presents a case study of how the utility organisation's customer services IT production support group improved their test planning skills through applying the American Productivity and Quality Center…
Descriptors: Knowledge Management, Computer Software Evaluation, Case Studies, Workshops
