This paper discusses performance measurement in the Blake Dawson Waldron (BDW) law firm, a partnership with five offices in Australia, as well as a number overseas. Three levels of performance measurement are described: (1) personal level--through annual performance appraisals; (2) team level--the annual team meeting; and (3) service…

This paper presents results from a study undertaken in 1983 at the Australian National University (ANU) to determine the extent and type of problems academic staff and students had while using the library's catalogs or while locating materials on the shelves. A questionnaire mailed to a stratified random sample of approximately 1,200 academic…

Reviews the state of user education in Australian postsecondary educational institution libraries. Conclusions are based on results of a questionnaire survey of user education practices conducted in 1981. Courses in information retrieval, objectives of user education at six institutions, methods and media used, and course evaluation are…

This paper presents the findings of a research project about Australian TAFE librarians' information literacy practices. The project addressed two research questions: What are the practices that TAFE librarians use to teach and foster information literacy? What changes have occurred since the last TAFE information literacy survey in 2001? During…