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Transforming Resource Sharing Services at an Australian Academic Library: The Case of the University of Wollongong
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Daly, Rebecca; Baker, Liz; McIntosh, Lisa – Journal of Access Services, 2014
In 2011 the University of Wollongong Library undertook a significant review of its Resource Sharing services. This was prompted by constraints in the systems supporting this service, changes to the Library's key suppliers, Infotrieve Australia and the British Library Document Supply Service, and the need to deliver effective library services…
Descriptors: Foreign Countries, Academic Libraries, Library Development, Shared Resources and Services
University Library Virtual Reference Services: Best Practices and Continuous Improvement
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Shaw, Kate; Spink, Amanda – Australian Academic & Research Libraries, 2009
The inclusion or not of chat services within Virtual Reference (VR) is an important topic for university libraries. Increasingly, email supported by a Frequently Asked Questions (FAQ) database is suggested in the scholarly literature as the preferred, cost-effective means for providing university VR services. This paper examines these issues and…
Descriptors: Research Libraries, Reference Services, Best Practices, Academic Libraries
Statistics Section. Management and Technology Division. Papers.
International Federation of Library Associations, The Hague (Netherlands). – 1982
Papers on the application of statistics to library research and library administration which were presented at the 1982 International Federation of Library Associations (IFLA) conference include: (1) "Price Indexes for Library Materials: Steps toward International Standardization" by Frederick C. Lynden (United States); (2)…
Descriptors: Census Figures, Cost Indexes, Foreign Countries, International Organizations