This case study presents a conceptual model of researcher performance developed by Deakin University Library, Australia. The model aims to organize research performance data into meaningful researcher profiles, referred to as researcher typologies, which support the demonstration of research impact and value. Three dimensions shaping researcher…

This article describes the expansion of Monash University Library's role to incorporate learning skills services, programs, and resources, within the context of the University's evolving learning landscape. It explains the Library's now holistic approach to students' development of information research and learning skills as interconnected skills…

This paper discusses reference services in the digital library. The introduction provides definitions of a digital library, and the first section summarizes the purposes of a digital library system, as well as key roles for information professionals. The second section provides examples of mediated and unmediated digital reference. The third…

The main objective of this research was to develop a suitable model for a Thai university library in information provision to tenant firms in the first Thai technology park. Such a model, which was based on Australian data, was fine-tuned to meet local Thai social and economic conditions. The research process investigated many issues with tenants…