Research support services at The University of Queensland Library (UQ Library) have evolved in response to the global and national drivers, which have impacted on broader University strategy. UQ Library's success in responding to these drivers has involved leveraging the information within, and capacity of, the institutional repository, the core…

At the end of 2006 the UNSW Library restructured its five special libraries into a new division called the Information Services Department. It was a radical restructure and provides a new model through which the Library delivers services in both the physical and online environments in a flexible and proactive manner. A pivotal role within this new…

The views of three parliamentary librarians and two academics on the subject of library services to Australian legislators are given in this publication. A variety of viewpoints is given in order to stimulate and provoke reaction from the Members of Parliament for whom the book is basically intended. The five articles included are: (1) "The…

This paper looks at the complex web of interrelationships that is emerging as the library and information professions come to terms with the growing phenomenon of knowledge management. This is manifest at one level in the wider organisational and business context, and at another in the professional and employment spheres. Two of the authors are…

A comprehensive report of a six-month study that investigated the way the Department of Government at the University of Queensland used the university's library resources is presented. Groups participating in the study (students, library staff, and faculty) are identified, and the methods of data collection are explained. Over 40 data tables…

This paper discusses reference services in the digital library. The introduction provides definitions of a digital library, and the first section summarizes the purposes of a digital library system, as well as key roles for information professionals. The second section provides examples of mediated and unmediated digital reference. The third…

A survey of 92 corporate and government libraries in Victoria, Australia, reveals that 64.8% were restructured over the last 5 years. Reasons for outsourcing; services being outsourced; the impact of budgets; and the use of service fees are examined. (AEF)