Most state governments in Australia have banned popular online networking sites from public schools after these sites were accused of supporting a broad host of threats to young people. This paper questions the effectiveness of these bans in light of recent empirical research that highlights the social and educational benefits that can accrue from…

Many libraries are using co-browsing chat products to provide reference services to their patrons, whilst their patrons are online and using the internet. The concept of such an online service is highly desirable, but many libraries are concerned that they will never be able to afford such a system. This may have changed: Instant Messaging (IM)…