The COVID-19 pandemic has had broad ranging impacts on the delivery of education at universities. In this context, hybrid-flexible teaching, or HyFlex (HF), has been offered at my university as a mode of delivery ostensibly suitable to what is ultimately a disrupted teaching environment. HF involves the delivery of a subject simultaneously in…

Increasing demands on academic work have resulted in many academics working long hours and expressing dissatisfaction with their working life. These concerns have led to a number of faculties and universities adopting workload allocation models to improve satisfaction and better manage workloads. This paper reports on a study which examined the…

In response to an exponential growth in enrolments the "Tutorial Support Management" (TSM) model has been adopted by Open Universities Australia (OUA) after a two-year project on the provision of online tutor support in first year, online undergraduate units. The essential focus of the TSM model was the development of a systemic approach…