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Barratt-Pugh, Llandis; Soutar, Geoffrey N. – 2002
This document presents the case studies from a multi-phase study of the impact of Australia's Frontline Management Initiative (FMI), which provides a framework for competency-based development of frontline managers in Australian enterprises. Nineteen organizational case studies and one individual case study of the FMI's impacts are included. The…
Descriptors: Administrator Education, Case Studies, Competence, Competency Based Education
Roos, Ian; Smith, Chris Selby; Wright, Liz – 2001
The application of frontline management training in the community and health services (CS&H) industry in Victoria, Australia, was examined through interviews with managers of 11 user and 11 provider organizations in the public and private sectors. The study focused on the following topics: (1) the appropriateness of the Frontline Management…
Descriptors: Administrator Attitudes, Adoption (Ideas), Allied Health Occupations Education, Community Services