Publication Date
In 2025 | 0 |
Since 2024 | 1 |
Since 2021 (last 5 years) | 1 |
Since 2016 (last 10 years) | 2 |
Since 2006 (last 20 years) | 12 |
Descriptor
Source
Author
Alisa Howlett | 1 |
Alvey, Elizabeth | 1 |
Brown, Anita | 1 |
Brown, Sarah | 1 |
Burke, Liz | 1 |
Carlile, Heather | 1 |
Castonguay, Russell | 1 |
Choate, Ray | 1 |
Crowley, Rosemary | 1 |
Danilova, Elena | 1 |
Davis, Kate | 1 |
More ▼ |
Publication Type
Education Level
Higher Education | 10 |
Postsecondary Education | 3 |
Adult Education | 1 |
Audience
Media Staff | 4 |
Practitioners | 2 |
Administrators | 1 |
Location
Australia | 33 |
Canada | 2 |
New Zealand | 2 |
United States | 2 |
Arizona | 1 |
Asia | 1 |
Florida | 1 |
Minnesota | 1 |
New Jersey | 1 |
Ohio | 1 |
United Kingdom | 1 |
More ▼ |
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Alisa Howlett; Eleanor Colla; Rebecca Joyce – New Review of Academic Librarianship, 2024
An increasingly complex and demanding research landscape has seen university libraries rapidly evolve their services. While research data management, bibliometrics, and research impact services have predominantly featured in the literature to date, the full scope of support libraries are currently providing to their institutions is unknown. This…
Descriptors: Web Sites, Academic Libraries, Universities, Foreign Countries
Brown, Sarah; Alvey, Elizabeth; Danilova, Elena; Morgan, Helen; Thomas, Amberyn – New Review of Academic Librarianship, 2018
Research support services at The University of Queensland Library (UQ Library) have evolved in response to the global and national drivers, which have impacted on broader University strategy. UQ Library's success in responding to these drivers has involved leveraging the information within, and capacity of, the institutional repository, the core…
Descriptors: Foreign Countries, Academic Libraries, Library Services, Reference Services
Haddow, Gaby – Australian Academic & Research Libraries, 2012
A survey of Australian academic reference librarians was conducted as part of an international collaboration seeking to identify the most important knowledge, skills and attributes now and for the next ten years. Librarians working in or managing reference-related services at university and vocational education and training institutions…
Descriptors: Vocational Education, Foreign Countries, Verbal Communication, Reference Services
Hinsch, Neil; Dunn, Kate – Australian Library Journal, 2009
At the end of 2006 the UNSW Library restructured its five special libraries into a new division called the Information Services Department. It was a radical restructure and provides a new model through which the Library delivers services in both the physical and online environments in a flexible and proactive manner. A pivotal role within this new…
Descriptors: Library Services, Outreach Programs, Library Automation, Library Development
Shaw, Kate; Spink, Amanda – Australian Academic & Research Libraries, 2009
The inclusion or not of chat services within Virtual Reference (VR) is an important topic for university libraries. Increasingly, email supported by a Frequently Asked Questions (FAQ) database is suggested in the scholarly literature as the preferred, cost-effective means for providing university VR services. This paper examines these issues and…
Descriptors: Research Libraries, Reference Services, Best Practices, Academic Libraries
Burke, Liz – Journal of Librarianship and Information Science, 2008
This article reports on a project which was undertaken in 2006 to investigate the current modes and methods for delivering reference services in Australian academic libraries. The project included a literature review to assist in providing a definition of reference services as well as a snapshot of statistics showing staff and patron numbers from…
Descriptors: Research Libraries, Academic Libraries, Reference Services, Library Services
von Retzlaff, Lothar – Australian Library Journal, 2006
As players in the delivery of services and online information, libraries are in the best position to use staff expertise and the technology they have developed to foster community awareness of social, professional and commercial interactions on the internet. Historically, libraries have been progressive institutions, undertaking constant…
Descriptors: Libraries, Internet, Expertise, Sustainability
Lakey, Kathleen – Australian Special Libraries, 1994
A survey of 92 corporate and government libraries in Victoria, Australia, reveals that 64.8% were restructured over the last 5 years. Reasons for outsourcing; services being outsourced; the impact of budgets; and the use of service fees are examined. (AEF)
Descriptors: Budgets, Corporate Libraries, Facility Inventory, Fees
Forsyth, Ellen – Australian Library Journal, 2006
A growing number of libraries have installed wireless data connections as a way of providing access to the Internet for members of the public. Some libraries have used their wireless networks to enable staff to use wireless devices to increase their mobility, effectiveness and responsiveness to client need particularly in providing reference and…
Descriptors: Telecommunications, Library Services, Reference Services, Internet
Australian National Univ., Canberra. Library. – 1973
These are published presentations of the symposium in Canberra, Australia. The first major paper is a survey of Southeast Asian Studies in Australia since 1945. Other papers include: a review of progress of the Australian Advisory Council on Bibliographic Services survey of Southeast Asian resources in Australian libraries; current and future…
Descriptors: Asian Studies, Conference Reports, Conferences, History
Martin, Bill; Hazeri, Afsaneh; Sarrafzadeh, Maryam – Australian Library Journal, 2006
This paper looks at the complex web of interrelationships that is emerging as the library and information professions come to terms with the growing phenomenon of knowledge management. This is manifest at one level in the wider organisational and business context, and at another in the professional and employment spheres. Two of the authors are…
Descriptors: Knowledge Management, Library Services, Information Science Education, Library Research
Davis, Kate – Australian Library Journal, 2007
In late 2006, the National Library of Australia (NLA) implemented a trial Instant Messaging (IM) service that ran in parallel with the AskNow chat reference service for a six month period. The trial was a resounding success, proving both a demand for an IM service and the suitability of the medium for reference service provision in a collaborative…
Descriptors: Government Libraries, Foreign Countries, Data Analysis, Reference Services
Missingham, Roxanne – 2000
This paper discusses reference services in the digital library. The introduction provides definitions of a digital library, and the first section summarizes the purposes of a digital library system, as well as key roles for information professionals. The second section provides examples of mediated and unmediated digital reference. The third…
Descriptors: Access to Information, Electronic Libraries, Focus Groups, Foreign Countries

Castonguay, Russell – Government Information Quarterly, 1987
Describes a survey which examined local government documentation in academic and public libraries of Australia, Canada, the United Kingdom, and the United States. The results, which provide current data on document management and maintenance practices, are compared with the results of four previous studies. (Author/CLB)
Descriptors: Academic Libraries, Administrative Policy, Archives, Cataloging
New South Wales Parliamentary Library, Sidney (Australia). – 1969
The views of three parliamentary librarians and two academics on the subject of library services to Australian legislators are given in this publication. A variety of viewpoints is given in order to stimulate and provoke reaction from the Members of Parliament for whom the book is basically intended. The five articles included are: (1) "The…
Descriptors: Foreign Countries, Government Libraries, Legislators, Library Role