This kit of training strategies and case studies is designed to help trainers to become more successful with their communication and training in the tourism and hospitality industry and to train employees with low language, literacy, and numeracy skills more effectively and efficiently. It is intended for trainers who do some on-the-job skills…

Research identified feasible strategies to support flexible delivery in operating workplaces. Sites were 12 enterprises in Victoria. Findings indicated flexible delivery was largely implemented by enterprises through the provision of a range of learning opportunities that included on-the-job observation, practice and mentoring, access to learning…

This guide is designed to help workplace trainers in the textile, clothing, and footwear (TCF) industry to become more aware of the language, literacy, and numeracy demands of training. It is divided into two main sections. Section 1, "Background Information," covers understanding language, literacy, and numeracy; understanding training…

A discussion of the content of workplace English programs for limited-English-speaking immigrants to Australia focuses on the proportions of general and work-specific course content in those programs. It draws, in part, on results of a 1989 study of one workplace English-as-a-Second-Language (ESL) program. It is proposed that reasons for…