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Direct linkDuque, Lola C.; Weeks, John R. – Quality Assurance in Education: An International Perspective, 2010
Purpose: The purpose of this paper is threefold: first, to introduce a conceptual model for assessing undergraduate student learning outcomes and satisfaction that involves concepts drawn from the services marketing and assessment literatures; second, to illustrate the utility of the model as implemented in an academic department (geography)…
Descriptors: Foreign Countries, Outcomes of Education, Satisfaction, Replication (Evaluation)
