Electronic performance support systems (EPSS) deliver relevant support information to users while they are performing tasks. The present study examined the effect of different types of EPSS on user performance, attitudes, system use and time on task. Employees at a manufacturing company were asked to complete a procedural software task and…

To determine if individuals other than first-line supervisors could be used as expert judges in making estimates of job performance worth when conducting a utility analysis, this study compared the estimates of experienced job incumbents with those of supervisors. The job class investigated was that of eligibility technician, who performs varied…