This mixed-methods dissertation examines the experiences of academic counselors in the California community college (CCC) system who have provided distance/online counseling. As online education increases and is seen as a way to provide access to higher education at a lower cost to institutions, the need for online support services such as…

The onset of COVID-19 required drastic changes on how students interacted in EE-Emerge, a course where the students design and build exhibits demonstrating engineering to the public. COVID-19 was used as an opportunity to expose students on how teams in industry collaborate effectively on a project remotely across time zones, and how to…

Research indicates that when instructors interact with students online their academic engagement increases, yet there is little research on student peer interactions and its effectiveness in terms of academic engagement. This study evaluates peer deliberations on a collaborative website for students enrolled in an American politics course at two…

The transition to online learning due to COVID-19 changed the nature of participation in class. Typically quiet middle grades girls who had struggled to participate in their in-person classes were provided many different avenues to contribute to class online. While prior research has examined the reasons students are quiet and the ways teachers…

The rapid and impressive development of Massive Open Online Courses (MOOCs) in less than half a decade has generated contrasting arguments about their social dimension. This paper investigates how the socio-economic background of learners affects their own experience and chances of course completion. The analyses test whether learners with a low…

The COVID-19 pandemic disrupted the way Temporary Assistance for Needy Families (TANF) programs operate in unprecedented ways. This brief has two purposes: (1) To capture some of the adaptations and innovations that programs designed to meet the rapidly evolving circumstances of the pandemic; and (2) To highlight promising practices and pose…

Shifting demographics within the state of California and more specifically within the California Community College System have created a need for equitable processes to promote the success of students. Students who enter community colleges should be afforded the same level of support whether they enter virtually or in-person. The development of…

The spread of COVID-19 pandemic swept the globe with incendiary events that transformed not only economies and health, but also education at all levels, in all nations, and to all people. The effects on primary, secondary, and higher education were swift, leaving higher education institutions to fend for themselves. In the United States, the…

Characterizing the nature of students' affective and emotional states and detecting them is of fundamental importance in online course platforms. In this paper, we study this problem by using discussion forum posts derived from large open online courses. We find that posts identified as encoding confusion are actually manifestations of different…

Our case study explored the role of technology in education among low-income Latino residents living in a mobile park in Silicon Valley. Through surveys and in-person interviews with parents and children, we report qualitative data on home Internet access and availability of technological devices utilized for school-related purposes. The results…

While many researchers have sought to identify pedagogical strategies to create a sense of connectedness in online courses, few have investigated e-mail correspondence between student and instructor. The current study addressed this issue and found students' sense of connectedness to be strongly correlated to feedback on assignments, instructor…

Centers for teaching and learning (CTL) have traditionally relied upon on-campus programming to support faculty professional development, but as increasing numbers of faculty access resources and collaborate online, CTLs could do more to build online community. To meet this challenge, our team developed a website, EdTech Commons, which features…

Imagine the challenge of being immersed in a dynamic learning network where you play brinkmanship with being overwhelmed by a plethora of information, comments, and conversations on a topic of intense interest to you. Through adept facilitation, the comments and encouragement of fellow participants, and your own perseverance, you develop a network…

While the potential benefits of participating in online learning communities are documented, so too are inequities in terms of how different populations access and use them. We present the online learning support roles (OLSR) framework, an approach using both automated analytics and qualitative interpretation to identify and explore online…

This report has been prepared to document the in-person instruction practices developed and implemented by colleges during the pandemic. The report is intended to provide assistance to California community colleges in planning for continuity of instruction when fully returning to in-person instruction for career and technical education (CTE)…