Explores the feasibility of a centralized, networked reference service in a library setting by comparing traditional reference services at the County of Los Angeles Public Library with a commercial inbound call center. Discusses costs and efficiency when librarians answer questions able to be handled by paraprofessionals. (Author/LRW)

The California computer network for instructional development cost-effectively links over 100 campuses in an effort to help faculty and administrators in postsecondary education keep up with and prevent duplication of current state-funded programs for teaching improvement. Summarizes the network's history, funding, evaluation findings and…

This guide establishes statewide networking standards and addresses key issues regarding network implementation. It is designed to be a framework for construction of access to the global electronic highway for all California public schools. An in-depth view of the major areas that must be considered when schools are developing their technology…