Journey mapping, a method of collecting data that illustrates individuals' paths toward a specific goal, was originally developed for use in retail/customer service environments. Much of the literature describes its application in examining customer behavior when navigating merchants' Websites, allowing researchers to examine the effectiveness,…

It is hoped that implementing educational technology (ET) into academic curriculums will close the achievement gap among ethnically and socioeconomically (SES) diverse students. California public schools have arranged for instructional classrooms to be stored with information communication technology (ICT) resources. Even so, there is inequity in…