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Coffman, Steve; McGlamery, Susan – American Libraries, 2000
Discusses the availability and quality of commercial reference services available on the World Wide Web such as Ask Jeeves and the decline in library reference service statistics. Describes a project in California to help libraries develop live, real-time reference services over the Web by adapting Web contact center software. (LRW)
Descriptors: Computer Software, Electronic Libraries, Library Services, Library Statistics
