The Inglewood, California Public Library provides a paraprofessional information service to assist its patrons in their initial encounters with the library. Persons staffing the information desk are specially trained to answer the telephone, orient patrons to the library, screen information requests, and provide ready reference service. These…

The Inglewood, California, public library provides a manual on reference service. The theory, purpose, and objectives of reference are noted, and goals and activities are described in terms of budget, personnel, resources, and services. A chapter on organization covers service structure, information services, relationships with other library…

This part of the final report provides an historical context for a state technical information system by reviewing prior work toward establishment of state-wide cooperation among libraries, with particular emphasis on service to business and industry. It then outlines a network schematic which incorporates both geographic groupings and specialty…

California's Vocational and Occupational Information Center for Educators (VOICE), which provides instructors, administrators, and others involved in planning and operating vocational education programs with a variety of resources for improving instruction, is examined. The authors discuss access to this database, computer searches, consultant…