The Claremont Colleges Library conducted direct rubric assessment of Pitzer College First-Year Seminar research papers to analyze the impact of diverse levels of librarian course collaborations on information literacy (IL) performance in student writing. Findings indicate that progressive degrees of librarian engagement in IL-related course…

Discussion of public library support systems for at-risk teens focuses on the Bay Area Library and Information System (BALIS) that was developed to improve library services to at-risk teenagers in the San Francisco Bay area. Highlights include needs assessment; staff training; intervention models; and project evaluation. (10 references) (LRW)

Reviews theory and research findings concerning service organizations, develops a model of the library reference process, and summarizes the results of a partial test of the model in five academic libraries in northern California. The roles of clients and service providers are explored, and variables that influence service outcomes are discussed.…

The Equipped for the Future (EFF) project of the National Institute for Literacy (NIFL) helps adult learners (and their tutors) develop literacy skills with a focus on "real life" lessons. This paper discusses projects in California public libraries that use EFF. A sidebar describes LINCS (Literacy Information and Communication System)…

Six models are developed to analyze the cost options the University of California faces in providing access to academic journals. The driving force in this analysis is a movement by publishers to deliver the content of their journals via the Internet. The models assume electronic access will always be provided. Researchers like this capability…

Volume 2 comprises the appendices to the study reported in Volume 1. The following textual material is presented: (1) background material for the first regional meeting on reference referral in the state of California; (2) minutes and participation lists from the seven focus group meetings held from March 27 through April 23, 1986; (3) summaries…

Discussion of public libraries' information and referral services for culturally diverse communities focuses on a study conducted in southern California that examined the information seeking behavior of ethnolinguistic gatekeepers in minority communities. Topics addressed include information and referral models; information sources; the perception…

This study examined the information seeking behavior of gatekeepers in five ethnolinguistic communities: American Indian, Chinese, Japanese, Korean, and Latino. Personal interviews were conducted with 129 gatekeepers and a conceptual information model was used to generate an analytical framework for presenting and discussing the data. The major…

This exploratory investigation of the process of defining the information needs of computer users and the impact of that process on information retrieval focuses on communication problems. Six sites were visited that used computers to process data or to provide information, including the California Department of Transportation, the California…